To initiate a return, please visit cabana-canary.returnly.com. Once your return request has been accepted, you will recieve a pre-paid return shipping label within 1 business day.
Please be sure to mail your return back within 14 days of placing your order to be eligible for a refund. If you are placing an order for in-store pickup, this policy applies regardless of when it is picked up, so please plan accordingly!
You must request a return authorization before sending your item back. Only send returns using the pre-paid return label emailed to you so we have the ability to track the return. We cannot refund a lost return that was sent using a method other than our return labels.
*Online orders CANNOT be returned or refunded in either of our Dallas store locations. If you're local to Dallas you can drop your return off at our web office location - please email our team at firstname.lastname@example.org if this is how you wish to return your order and we will coordinate the process with you.
Unfortunately, no. Items ordered via the website must be returned following the policies listed in the Orders, Shipping, and Returns information above. That said, if you're local to Dallas you can drop your return off at our web office location - please email our team at email@example.com if this is how you wish to return your order and we will coordinate the process with you.
Yes! Once you initiate the return process outlined above we will email you a pre-paid USPS shipping label for you to mail back your order.
Once we receive your return, please allow 2-3 business days for your return to be processed at our office. Your refund will be credited to the original payment method used for the original purchase – please allow up to 5-10 business days for your institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.
Due to the nature of our inventory, we are unable to process exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
*Online orders CANNOT be exchanged in either of our Dallas store locations.
Any items marked “FINAL SALE” are not eligible for return or refund. All fine jewelry, unless otherwise marked, is final sale. All price adjusted items, including discounted items (AKA SALE!), are final sale.
Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective or incorrect item, please contact us at firstname.lastname@example.org with a photo of the damage, or description of the wrong item you received, along with your order number. We will make sure to take care of you!
We offer website credit for gift returns. Please email us at email@example.com to begin the process. Website credit can only be applied towards future online orders and CANNOT be used at either of our Dallas store locations.