To initiate a return request, please log in to your customer account by clicking on this link or by clicking on the profile icon on the navigation bar in the upper right-hand corner of the page.

1. Log in to your account:

• In the "Email" field, enter your email address and click "Continue".
• In your email account, please open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store and enter the six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then please select the items that you want to return.

4. Select a return reason and if applicable, please add a note for our staff.

5. Click "Submit request".

If your return request is approved, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.

Once a return request has been received, we will email you a pre-paid return shipping label within 1 business day.

Please be sure to mail your return back within 14 days of of placing your order to be eligible for a refund. If you are placing an order for in-store pickup, this policy applies regardless of when it is picked up, so please plan accordingly!

You must request a return authorization before sending your item back. Only send returns using the pre-paid return label emailed to you so we have the ability to track the return. We cannot refund a lost return that was sent using a method other than our return labels.

*Online orders CANNOT be returned or refunded in either of our Dallas store locations. If you're local to Dallas you can drop your return off at our web office location - please email our team at howdy@cabanacanary.com if this is how you wish to return your order and we will coordinate the process with you.

**Price adjusted items, including discounted items, are FINAL SALE and CANNOT be returned or refunded.

We accept unworn, unwashed, unused items with the tags attached in their original condition for refund if they are postmarked back to us within 14 days of purchase.

If picking up in store, please pick up and return your items if necessary within 14 days of placing your order.

Any items marked “FINAL SALE” are not eligible for return or refund. All fine jewelry, unless otherwise marked, is final sale. All price adjusted items, including discounted items (AKA our seasonal sales), are final sale. Additional final sale items include Anya Hindmarch, Oroton, and Olympia Le-Tan handbags (Oroton clothing is still eligible for return), and swimwear.

Unfortunately, no. Items ordered via the website must be returned following the policies listed in the Orders, Shipping, and Returns information above. That said, if you're local to Dallas you can drop your return off at our web office location - please email our team at howdy@cabanacanary.com if this is how you wish to return your order and we will coordinate the process with you.

Yes! Once you initiate the return process outlined above, you will receive a pre-paid USPS shipping label for you to mail back your order. Please mail your order back to us within 14 days of placing your order.

This policy includes one free return label. If you change your mind on an item from your order after you submit and mail a return please contact us at howdy@cabanacanary.com and we can discuss next steps.

Shipping charges will not be refunded if you are returning an item from your order. Shipping charges are nonrefundable unless we cannot fulfill your order or we cancel your order.

Once we receive your return, please allow 2-3 business days for your return to be processed at our office. Your refund will be credited to the original payment method used for the original purchase – please allow up to 5-10 business days for your institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.

Due to the nature of our inventory, we are unable to process exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.

*Online orders CANNOT be exchanged in either of our Dallas store locations.

Any items marked “FINAL SALE” are not eligible for return or refund. All fine jewelry, unless otherwise marked, is final sale. All price adjusted items, including discounted items (AKA SALE!), are final sale. 

Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective or incorrect item, please contact us at howdy@cabanacanary.com with a photo of the damage, or description of the wrong item you received, along with your order number. We will make sure to take care of you! We just ask that you do so within our 14 day return policy to insure a quick reconciliation.

We offer website credit for gift returns. Please email us at howdy@cabanacanary.com to begin the process. Website credit can only be applied towards future online orders and CANNOT be used at either of our Dallas store locations.