Help & FAQ

CABANACANARY.COM | HELP & FAQ

Need help or have a question? Consult our handy-dandy FAQ page. Get info on shipping, returns, Dallas delivery, gifts and more. Still can't find what you're looking for? Contact us at howdy@cabanacanary.com.

Shipping Policy FAQ

Orders are processed Monday through Friday and typically ship within 1 business day if the order is placed before 12:00pm CST, pending credit verification. Orders placed after 12:00pm CST on Friday will process and ship the following Monday.

If you have questions or concerns about your order arriving to you by a certain date we encourage you to email us (howdy@cabanacanary.com) so we can assist you.

We offer the following domestic shipping options:
- UPS Ground Shipping, $8, (delivery within 2-5 business days, between 9am and 8pm)
- UPS Standard 2 Day, $25, (2 business days, delivery between 4:30pm and 8pm. Orders placed before 12:00pm CST will go out same day)
- UPS Standard Overnight, $50, (1 business day, delivery between 3pm and 8pm. Orders placed before 12:00pm CST will go out same day)

For local Dallas residents:
- In-store Pickup, Free. (Your order will be ready during normal business hours, usually within 24 hours. You will receive a text confirmation with instructions when it is ready.)

Rates for each option will become available during your checkout.

We currently do not offer international shipping.

*Please note that we do not ship on weekends or holidays. Orders placed after 12:00pm CST on Friday will process and ship the following Monday.

Once your order has been shipped you will receive a shipping confirmation email followed by additional emails with UPS tracking information.

Once your order has been submitted, please contact us immediately by email (howdy@cabanacanary.com) to make any changes to the order. Once it has been fulfilled, it cannot be edited and will need to be processed as a return if eligible.

General FAQ

We have a great selection of brands, designs, and labels - many of which have unique sizing and fits. We do our best to include sizing and fit information with each and every item but if you're curious about additional details or would like assistance in selecting a size we're happy to help! Email (howdy@cabanacanary.com) us and we will help you as best we can. Also, in each product's description, we list which store you can find the item at (Cabana or Canary) if you'd prefer to visit in person or talk to a store associate directly.

Unfortunately, adding an item(s) to your shopping bag does not guarantee the inventory will be held for you until you place and finalize your order.

Our inventory is shared with our store locations and while this means that items can go quickly, it's rare that an item purchased though our site overlaps with the same item purchased in one of our stores. In the instances where this does occur we will send you an immediate email notifying you and will suggest possible alternative items or provide you with the option of refund.

Don’t you hate it when that happens! If an item is no longer listed for sale online, it is most likely out of stock. Though we cannot special order you a desired size, we do give you the option to be notified via email if an item in a particular size returns back in stock.

All of our items come lovingly and beautifully packaged. If you’re ordering something to be mailed as a gift and would like it to receive extra special touch and/or a customized message we’d love to do that. Please include those details in the “notes” section of our checkout.

One of our most frequently asked questions, we understand the curiosity surrounding the delicious tea. But it is a special, secret brew. Swing by CANARY and we'll happily pour you a cup!