Help & FAQ
Orders + Shipping
Orders are processed Monday through Friday and typically ship within 1 business day if the order is placed before 2:00pm CST, pending credit verification. Orders placed after 2:00pm CST on Friday will process and ship the following Monday.
If you have questions or concerns about your order arriving to you by a certain date we encourage you to email us (firstname.lastname@example.org) so we can assist you.
2019 Holiday Shipping Cutoffs
-UPS Ground: December 16
-UPS 2-Day: December 19
-UPS Overnight: December 20
-UPS Ground: December 13
-UPS 2-Day: December 18
-UPS Overnight: December 19
New Year's Eve:
-UPS Ground: December 20
-UPS 2-Day: December 23
-UPS Overnight: December 23
*Please note our stores and offices are closed from Christmas Eve to January 2nd, 2020. If you'd like assistance with an order, we'll be happy to help, but please reach out to us before then.
We offer the following domestic shipping options:
- UPS Ground Shipping, $12, (delivery within 2-5 days, between 9am and 8pm)
- UPS Standard 2 Day, $25, (2 business days, delivery between 4:30pm and 8pm. Orders placed before 2:00pm CST will go out same day)
- UPS Standard Overnight, $50, (1 business day, delivery between 3pm and 8pm. Orders placed before 2:00pm CST will go out same day)
Rates for each option will become available during your checkout.
We currently do not offer international shipping.
*Please note that we do not ship on weekends or holidays. Orders placed after 2:00pm CST on Friday will process and ship the following Monday.
Tracking Your Order
Once your order has been shipped you will receive a shipping confirmation email followed by additional emails with UPS tracking information.
Canceling Or Editing Your Order
Once your order has been submitted, please contact us immediately by email (email@example.com) to make any changes to the order.
Making a Return
To initiate a return, please email our team at firstname.lastname@example.org. Once a return request has been received, we will email you a pre-paid return shipping label within 1 business day.
Please be sure to mail your return back within 14 days of receiving it to be eligible for a refund.
You must request a return authorization before sending your item back. Only send returns using the pre-paid return label emailed to you so we have the ability to track the return. We cannot refund a lost return that was sent using a method other than our return labels.
*Online orders CANNOT be returned or refunded in either of our Dallas store locations. If you're local to Dallas you can drop your return off at our web office location - please email our team at email@example.com if this is how you wish to return your order and we will coordinate the process with you.
Receiving a Refund
Once we receive your return, please allow 2-3 business days for your return to be processed at our office. Your refund will be credited to the original payment method used for the original purchase – please allow up to 5-10 business days for your institution to post the refund to your account. We’ll send you an email when the return has been processed and the refund has been initiated.
Final Sale Items
Any items marked “FINAL SALE” are not eligible for return or refund. All fine jewelry, unless otherwise marked, is final sale. All price adjusted items, including discounted items (aka sale!), are final sale.
Due to the nature of our inventory, we are unable to process exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
*Online orders CANNOT be exchanged in either of our Dallas store locations.
Incorrect, Damaged or Defective Items
Each item that leaves us is inspected by our team and packaged to ensure that they stay in perfect condition on their way to you. If for some reason you receive a damaged, defective or incorrect item, please contact us at firstname.lastname@example.org with a photo of the damage, or description of the wrong item you received, along with your order number. We will make sure to take care of you!
Are returns free?
Yes! Once you initiate the return process outlined above we will email you a pre-paid UPS shipping label for you to mail back your order.
Can I return or exchange something from an online purchase at one of your Dallas stores?
Unfortunately, no. Items ordered via the website must be returned following the policies listed in the Orders, Shipping, and Returns information above. That said, if you're local to Dallas you can drop your return off at our web office location - please email our team at email@example.com if this is how you wish to return your order and we will coordinate the process with you.
I have questions about how an item fits…
We have a great selection of brands, designs, and labels - many of which have unique sizing and fits. We do our best to include sizing and fit information with each and every item but if you're curious about additional details or would like assistance in selecting a size we're happy to help! Email (firstname.lastname@example.org) us and we will help you as best we can.
If I add items to my bag, does it hold them till I check out?
Unfortunately, adding an item(s) to your shopping bag does not guarantee the inventory will be held for you until you place and finalize your order.
Our inventory is shared with our store locations and while this means that items can go quickly, it's rare that an item purchased though our site overlaps with the same item purchased in one of our stores. In the instances where this does occur we will send you an immediate email notifying you and will suggest possible alternative items or provide you with the option of refund.
I like an item but the size I need is sold out. Can you tell me if it comes back in stock?
Don’t you hate it when that happens! If an item is no longer listed for sale online, it is most likely out of stock. Though we cannot special order you a desired size, we do give you the option to be notified via email if an item in a particular size returns back in stock.
Do you offer gift cards?
Yes! And we think that gift cards make for excellent presents. You can purchase a gift card by visiting this page.
Please note that both digital and physical gift cards are non-refundable.
Do you offer gift wrapping?
All of our items come lovingly and beautifully packaged. If you’re ordering something to be mailed as a gift and would like it to receive extra special touched and/or a customized message we’d love to do that. Please include those details in the “notes” section of our checkout.
How do I return a gift?
We offer website credit for gift returns. Please email us at email@example.com to begin the process. Website credit can only be applied towards future online orders and CANNOT be used at either of our Dallas store locations.
What's the CANARY iced tea recipe?!
One of our most frequently asked questions, we understand the curiosity surrounding the delicious tea. But it is a special, secret brew. Swing by CANARY and we'll happily pour you a cup!